We want to provide our busy parents with a hassle-free returns policy if they are unhappy, dissatisfied, or have received defective/damaged product. 

Any Caraz products purchased from Carazmat.com can be returned for a full refund (minus a $50 return fee) within 30 days of delivery. 

The original item MUST be in new condition in its original packaging and box and returned without: 

• Signs of wear and tear, cleaning, or misuse 
• Damage or stains 
• Pet dander or fur 
• Pen marks 

All returned items will be inspected and any item returned in a condition determined as no longer sellable will not be refunded. 

In addition, Roll Mats that have been cut or installed are not eligible for Return. 

Please contact support@carazmat.com with the order number, item number, and qty of the item(s) to be returned.

Due to the bulky nature of the Caraz products, we will provide a Fedex Return Shipping Label and charge a flat rate Return Shipping fee of $50 per item which will be deducted from the full return amount.

Refunds will be issued to the original form of payment used during checkout.

We inspect and process the return within 3 days of receiving the item(s). After that, it can take 7-10 business days for the refund to appear on your account.

How do I clean the folding play mat? 

The Caraz Folder Mats’s faux leather cover are very easy to clean. Just gently wipe with a wet cloth and dry. If there are tougher stains or dirt, you can use warm water with mild soap and then rinse or thoroughly wipe off the detergent with a wet cloth. 

The Caraz Play Mats covers can also be removed via the hidden zipper. It is not recommended to soak or machine wash the cover for normal cleaning. However, under extreme circumstances, the cover can be hand washed and air dried. 

Can the play mat be used outdoors? 

The play mat is not made for outdoor use and should not be exposed to sunlight or moisture for extended periods. 

How should I store the mat when not in use? 

The play mat can be laid on the floor or store away long term. Just make sure to keep it away from sunlight and away from direct heat sources.  

In humid climates, keep the mat in the well-ventilated space and open the zipper to ventilate the inside. 

I received my play mat slightly bent or the cover has creases. Is it defective? 

The playmat foam is hand assembled into its covers. You can correct any bend or creasing by flexing the mat in the opposite direction or guiding the corners of the cover to align with the corners of the foam. 

How do I take care of the Bumper Mat? 

The Bumper Mat is constructed in the same way as our Folder Mats. Please see the Folder Mat FAQ for details. 

What is the age limit for the Bumper Mat? 

The Bumper Mat is transformable so it does not have an age limit. However, in its configuration with the walls up, it is recommended to open up the walls and use it in its large play mat configuration when the baby can lean over the walls or fall/climb out. 

The mat has a chemical smell when I opened the packaging. Is it toxic and safe to use? 

The mat is lab tested to US CPSIA standards for Children’s products and is safe to use for your child. The mat’s top layer has a memory foam type layer that does off gas when new just like memory foam mattresses. 

The smell will be completely gone after a few weeks. If the smell will be bothersome during the first couple of weeks, it is recommended to allow the mat to air out before installation in a separate room or to ventilate the room after installation to allow the smell to dissipate faster. 

When will the mat flatten out after unrolling? 

The end of the mat will have a slight curl after unrolling. This is normal and will flatten out after a few days. 

Warning: Never roll the mat in the opposite direction or with the top surface on the inside of the roll. It can cause permanent wrinkles to the surface. 

How does each roll connect to each other for a full room installation? 

Each roll mat comes with a roll of silicone tape. You can use the tape to close the gaps between the mats. For best results, clean the area to be taped with a small amount of alcohol and then apply the tape end to end in 1 piece. 

This mat is meant to be a semi-permanent flooring solution and the tape’s adhesive quality is minimal by design to be easily removed without harming the mat’s surface. Therefore, the tape may become loose after a period of time or exposure to water and need to be replaced. There is enough tape in the roll for replacements. 

Using the tape is optional and is only for aesthetics and keeping dirt and water out of the gaps between each piece. The nonslip backing will hold the mat in against the floor and minimize any movement in the floor. 

Who can install the roll mat flooring for me? 

This mat flooring has many use and installation options. 

Option 1: It does not need to be installed. Simply unroll and lay down 1 or multiple where you want to use it and let the nonslip backing hold itself against the floor. 

Option 2: Lay multiple rolls next to each other to make a large cushioned floor. Use tape for aesthetics and to keep dirt and water from going in between each roll. 

Option 3: Cut to size and shape with a blade in freehand or straight edge to fit the area or room to cover. Use tape for aesthetics and keeping dirt and water from entering between each piece. 

Can I return the Roll Mat if I already cut it to size? 

Unfortunately, to qualify for our 30-Day Returns Guarantee, all returned items must be in new condition. Please see our Returns Policy for details. 

How do I clean the Roll Mat? 

The Roll Mat is easy to clean and can be cleaned just like our Folder Mats with just a wet cloth. If there are heavy dirt or stains, you can use a cloth with warm water and mild detergent and then rinse or wipe away thoroughly.